Freedom of Information Act

Publication Scheme

Welcome to the Publication Scheme for Chapman Opticians Ltd and Chapman & Myers as required by the Freedom of Information Act 2000.

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Chapman Opticians Ltd and Chapman & Myers. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.
How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy by printing from this website or from:

Chapman Opticians Ltd/Chapman & Myers,
112-113 Coventry Street,
Kidderminster,
Worc's,
DY10 2BH.

Your Rights to Information

The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.

From January 1st 2005 it will oblige opticians practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.

In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995.

New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact your local practice to do this.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please e-mail info@chapman-opticians.co.uk or write to:

Chapman Opticians Ltd/Chapman & Myers,
112-113 Coventry Street,
Kidderminster,
Worc's,
DY10 2BH.

Classes of Information

All NHS information at Chapman Opticians Ltd and Chapman & Myers is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:
 
Who we are

Company background

List of practices
Details of all the Opticians and Optometrists employed in one of our stores (practices) can be obtained by contacting that store directly.

Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council

Tel: 0207 580 3898.

Company Registration number for Chapman Opticians Ltd is 2279715


2) Our services

All of our practices provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please click here http://www.nhs.uk/AboutNHSservices/opticians/Pages/OpticiansFAQ.aspx or ask for details in any of our practices.

Appointments for eye tests can be booked over the phone, or by dropping into one of our practices. To find the address or phone number and opening times of your local practice, please click here.

Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee of £20.26. This covers expenses such as optometrist and staff salaries, equipment costs and other store overheads.

If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges.

Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on a number of websites including www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from all of our practices. To request a set of leaflets by post, please write to:

Chapman Opticians Ltd/Chapman & Myers,
9 Rowland Hill Centre,
Kidderminster,
Worc's
DY10 1EJ.


Complaints.
If you have a complaint about any of our products or services, we recommend that you first discuss any problems with the manager at the practice concerned.
If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please follow our Complaints Procedure A full copy of our complaints policy (link to Complaints below) is available on our website or through the head office contact address above in Class 6.

Our policies and procedures

Complaints
Data protection
Health and safety


This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

  • Accessed from our website - free of charge
  • Single hard copies - free of charge
  • Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance.
  • E-mail will be free of charge.

Useful Resources

Websites:

Publications:

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