Chapman Opticians Recruitment and Policies

Vacancies

We currently have no vacancies.

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Company Policies.

Detailed below are our company policies on:

Data Protection Policy.
Health & Safety Policy Statement.
Complaints Procedure
Freedom of Information Act.
Company Vehicle and 'own' vehicle policy
Supervised Tasks


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Data Protection Policy.
 

In the course of  work it is necessary for us to record information on individuals in order to be able to provide ongoing optical support. At all times we endeavor to comply with the Data Protection Act 1998.

 

The principles of Good Practice.

In processing personal data we intend to comply with the eight enforceable principles of good practice. These say that data must be:

fairly and lawfully processed;

• processed for limited purposes;
• adequate, relevant and not excessive;
• accurate;
• not kept longer than necessary;
• processed in accordance with the data subject's rights;
• secure;
• not transferred to countries without adequate protection.

Personal data covers both facts and opinions about the individual. It also includes information regarding our intentions towards an individual.

 

Your right of Access.

Under the Data Protection Act individuals can see the information about themselves that is held on computer. This can be either through provision of a paper copy of your records or through reading the information within the practice. Should you request it we will provide you with the following data within 40 days:

• A copy of the information we hold on you
• A description of why this information is processed
• Anyone it may be seen by or passed to; and
• The logic involved in any automated decisions.

We reserve the right to make a charge of upto £10 for the provision of this information. In the event that a charge is made the 40 day time period will commence on receipt of payment.

 

 

Registration.

As part of the Act we retain registration as a Data Controller with the Information Commissioner.

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Health & Safety Policy Statement. 

 

Health & Safety at Work etc. Act 1974

 

This is the Health and safety Policy Statement of:

 

Chapman Opticians Ltd and Chapman & Myers

 

Our statement of general policy is:

 

To provide adequate control of the health and safety risks arising from our work activities;

• To consult with our employees on matters affecting their health and safety;
• To provide and maintain safe plant and equipment;
• To ensure safe handling and use of substances;
• To provide information, instruction and supervision for employees;
• To ensure all employees are competent to do their tasks, and to give them adequate training;
• To prevent accidents and cases of work-related ill health;
• To maintain safe and healthy working conditions; and
• To review and revise this policy as necessary at regular intervals

 

 

 

Date:       December 2007

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Complaints Procedure.

 

Whilst we always endeavour to ensure that you are pleased with all aspects of the service we offer from time to time things go wrong. In the unlikely event that this does happen then you should follow the procedure outline below in order to get the problem resolved.

 
Stage One: Make a Complaint (local resolution).

Make your complaint within 6 months if possible. Go directly to the person involved. Talk to them about what happened and what you would like to be done about it. It may clear the air.

Alternatively write to the manager of the practice or the Customer Services Manager at the Head Office address below and explain your complaint to them

 

112-113 Coventry Street,
Kidderminster
Worc's
DY10 2BH

If you are unable to complain yourself, then someone else, usually a relative or close friend, can complain for you.

Make your complaint as soon as possible. Usually we will only investigate complaints that are made within 6 months of the event, or made within 6 months of you realising that you have something to complain about as long as it is not more than 12 months after the event itself.

If your complaint is in relation to NHS Services provided then you may complain directly to the complaints manager of the local Primary Care Trust. You should be sent an acknowledgement of your complaint within 7 days, and a full investigation and written response within 20 working days if the health authority or trust investigates, 10 days if a family practitioner investigates. A lay conciliator may be involved.

If you are not satisfied with the outcome of local resolution you must take your complaint to independent review.

Stage Two: Independent Review

If you are still unhappy after the above procedure has been completed you can appeal to the Optical Consumer Complaints Service or you can take legal action or you can contact the professional bodies.
 

Optical Consumer Complaints Service
 PO Box 4685
London, SE1 8YH
Phone: 020 7261 1017
Web: www.opticalcomplaints.co.uk

General Optical Council
41 Harley Street
London
W1G 8DJ

Phone: 020 7580 3898

Web: www.optical.org

 

These bodies should be contacted in cases of unprofessional or unethical behaviour. Examples of such behaviour include neglecting patients, overcharging for services, alcohol or drug abuse, or having a sexual relationship with a patient. You can also write to these organisations if the professional's performance is seriously deficient or they are incapable of doing their job due to physical or mental illness.

 

 

 

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Freedom of Information Act

Publication Scheme

Welcome to the Publication Scheme for Chapman Opticians Ltd and Chapman & Myers as required by the Freedom of Information Act 2000.

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Chapman Opticians Ltd and Chapman & Myers. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available in hard copy by printing from this website or from:

Chapman Opticians Ltd/Chapman & Myers,
112-113 Coventry Street,
Kidderminster,
Worc's,
DY10 2BH.

Your Rights to Information

• The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money.
• From January 1st 2005 it will oblige opticians practices to respond to requests about the NHS related information that it holds, and it will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.
• In addition to accessing the information identified in the publication scheme, you are entitled to request information about our NHS services under the NHS Openness Code 1995.
• New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
• Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact your local practice to do this.

 

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please e-mail info@chapman-opticians.co.uk or write to:

Chapman Opticians Ltd/Chapman & Myers,
112-113 Coventry Street,
Kidderminster,
Worc's,
DY10 2BH.

Classes of Information

All NHS information at Chapman Opticians Ltd and Chapman & Myers is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

Who we are

• Company background http://www.chapman-opticians.co.uk/aboutus.html
• List of practices http://www.chapman-opticians.co.uk/branchmap.html including contact phone numbers
• Details of all the Opticians and Optometrists employed in one of our stores (practices) can be obtained by contacting that store directly.
• Alternatively, details of all opticians and optometrists registered in the UK are available from the General Optical Council (http://www.optical.org.uk/index_files/non_members/non_mem_index_search.asp link to registration search) Tel: 0207 580 3898.
• Company Registration number for Chapman Opticians Ltd is 2279715

 

2) Our services

All of our practices provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please click here http://www.nhs.uk/AboutNHSservices/opticians/Pages/OpticiansFAQ.aspx or ask for details in any of our practices.

Appointments for eye tests can be booked over the phone, or by dropping into one of our practices. To find the address or phone number and opening times of your local practice, please click here (http://www.chapman-opticians.co.uk/htm/branchmap.html).

3) Financial and funding information

For every eye test performed on behalf of the NHS the opticians practice receives a set fee of £20.26. This covers expenses such as optometrist and staff salaries, equipment costs and other store overheads.

If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges.

4) Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found on a number of websites including www.college-optometrists.org

Some of this information is also available in patient leaflets. These are freely available from all of our practices. To request a set of leaflets by post, please write to:

Chapman Opticians Ltd/Chapman & Myers,
9 Rowland Hill Centre,
Kidderminster,
Worc's
DY10 1EJ.


Complaints.
If you have a complaint about any of our products or services, we recommend that you first discuss any problems with the manager at the practice concerned.
If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please follow our Complaints Procedure A full copy of our complaints policy (link to Complaints below) is available on our website or through the head office contact address above in Class 6.

Our policies and procedures
· Complaints
· Data protection
· Health and safety

4) This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.
· Accessed from our website - free of charge
· Single hard copies - free of charge
· Multiple hard copies, or archived copies will attract a charge for photocopying, retrieval and postage. We will inform you of the cost of these charges that will have to be paid in advance.
· E-mail will be free of charge.


Part 3. Useful Resources

Websites:
· Information Commissioner
www.informationcommissioner.gov.uk
· Lord Chancellors Department
www.lcd.gov.uk
· NHS Freedom of Information
www.foi.nhs.uk

Publications:
· NHS Openness Code
www.doh.gov.uk/nhsexec/codemain.htm
· Freedom of Information Act 2000

www.hmso.gov.uk/acts/acts2000/20000036.htm


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Company 'Vehicle' and 'Own Vehicle' Policy

 

As part of our overall health and safety policy, Chapman Opticians Ltd and Chapman & Myers is committed to reducing the risks which our staff face and create when driving or riding for work. We ask all our staff to play their part.

 

Staff driving for work in their own vehicle must ensure that it always complies with the law, is in safe and roadworthy condition and is suitable for its purpose. Persistent failure to comply with the policy will be regarded as a serious disciplinary matter.

 

 

Senior managers must:

■ lead by example, both by ensuring that their own vehicle is always in a safe condition and by not tolerating poor driving practice among colleagues.

 

Line managers must ensure:

■ they also lead by personal example

■ staff understand their responsibilities to ensure their vehicles are legal, safe and well maintained

■ staff receive appropriate help and advice to ensure their vehicles are safe

■ periodic checks of vehicle documents are conducted to monitor compliance of staff who use their own vehicle for work

■ periodic visual inspections are conducted of staff's own vehicles that are used for work

■ work related road safety is included in team meetings and staff appraisals and periodic checks are conducted to ensure our vehicle policy is being followed

■ they follow the monitoring, reporting and investigation procedures to help learn lessons which could help improve our future road safety performance

■ they challenge unsafe attitudes and behaviours and encourage staff to take care of their vehicles.

 

Staff who drive their own vehicle for work must:

■ ensure it is taxed and has a valid MOT

■ ensure their motor insurance policy includes business use cover for the amount and type of business mileage they undertake

■ ensure that the vehicle is serviced according to the manufacturer's specifications

■ present the vehicle's MOT certificate, insurance policy and service schedule for inspection on request

■ ensure the vehicle is not used inappropriately, (e.g. unsecured load carrying, or hazardous off-road access)

■ report road safety problems, including crashes, incidents, fixed penalty notices, summons and convictions for any offence, including vehicle defects, to their line manager

■ present their driving licence for inspection regularly and on request

■ co-operate with monitoring, reporting and investigation procedures.


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Supervised Tasks


All activities carried out by non qualified staff are only carried out after appropriate training and where applicable under the supervision of a qualified member of staff. This includes activities such as dispensing of spectacles and field screening.


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